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Distance Sales Agreement

Last updated: October 7, 2026

Article 1 — Parties

SELLER

Title
DIGITRRIX YAZILIM TEKNOLOJİ HİZMETLERİ VE TİCARET LİMİTED ŞİRKETİ
Address
Izmir, Türkiye
Email
[email protected]
Website
https://digitrrix.com

BUYER

The natural or legal person who places an order through https://digitrrix.com or who accepts a proposal, statement of work, or project agreement issued by the SELLER. The BUYER’s name, address, email address, and telephone number are those supplied at the time of the order and recorded in the order confirmation sent to the BUYER.

By placing an order or approving a proposal, the BUYER declares that they have read and understood this Agreement together with the Preliminary Information Form, and accepts its terms.

Article 2 — Subject of the Agreement

This Agreement governs the rights and obligations of the parties in accordance with Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, in respect of the digital services the BUYER orders electronically from the SELLER and the SELLER undertakes to perform.

Article 3 — Services Covered, Price, and Payment

The SELLER provides project-based digital services: software development, AI solutions, design and branding, digital marketing, media production, and e-commerce solutions. The type, scope, specifications, quantity, delivery schedule, and all taxes included price of the service subject to each order are set out in the proposal or statement of work approved by the BUYER and in the order confirmation, which form an inseparable part of this Agreement.

The price is paid by the method stated in the order — credit or debit card, or bank transfer. Payment may be structured as a single payment, as an advance plus milestone payments, or as a recurring periodic fee, as specified in the proposal. Unless agreed otherwise, invoices are due within thirty (30) days of issuance. The SELLER begins performance once the agreed payment or advance has been received.

Article 4 — General Provisions

  • The BUYER confirms that, before concluding this Agreement, they were informed of the SELLER’s identity and contact details, the essential characteristics of the service, the total price including taxes, the method of payment and delivery, and the conditions and period of the right of withdrawal.
  • The BUYER is responsible for the accuracy and completeness of the information supplied at the time of the order, and for providing the content, brand assets, approvals, and system access the SELLER needs in order to perform.
  • The SELLER may engage subcontractors for parts of the work and remains responsible to the BUYER for their performance.
  • All notices under this Agreement are validly made to the email addresses recorded in the order.

Article 5 — Delivery

The services are delivered electronically; no physical shipment takes place and no delivery or shipping cost is charged. Unless a different period is agreed in writing, performance is completed within a maximum of thirty (30) days from confirmation of the order, and in any event by the dates stated in the approved proposal. Periods during which the SELLER is awaiting information, materials, approvals, or access from the BUYER are added to this term. The details of delivery, acceptance, cancellation, and refunds are set out in the Delivery and Return Terms, which form an integral part of this Agreement.

Article 6 — Right of Withdrawal

The BUYER may withdraw from this Agreement within fourteen (14) days of the date on which it is concluded, without giving any reason and without paying any penalty, by sending a clear statement to [email protected]. The SELLER confirms receipt of the notice without delay and refunds all payments received for the undelivered portion within fourteen (14) days, using the same payment method as the original transaction and without charging any fee.

Article 7 — Cases Where the Right of Withdrawal Cannot Be Exercised

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to services prepared in line with the BUYER’s own requests or clearly personalised — including custom software and bespoke design work — to services performed instantaneously in electronic form, to intangible goods delivered immediately to the BUYER, and to services that have been fully performed with the BUYER’s express consent before the withdrawal period expires. Where performance has begun at the BUYER’s request before the end of the withdrawal period and the BUYER then withdraws, the BUYER shall pay the proportionate value of the work performed up to that point.

Article 8 — Default of the Buyer

If the BUYER defaults on a payment made by credit card, the BUYER is liable to their card-issuing bank under the terms of their card agreement. If a payment is not made by its due date, the SELLER may suspend performance of the service after giving written notice, and may claim default interest at the statutory rate.

Article 9 — Intellectual Property

Upon full payment of the agreed price, the rights to the deliverables produced specifically for the BUYER pass to the BUYER to the extent set out in the relevant proposal or project agreement. Tools, libraries, frameworks, and pre-existing know-how owned by the SELLER remain the SELLER’s property; the BUYER receives a non-exclusive, perpetual licence to use them within the delivered work. Third-party components remain subject to their own licence terms.

Article 10 — Confidentiality and Personal Data

Each party shall keep confidential the proprietary information disclosed by the other during the course of a project; this obligation survives the end of the Agreement. Personal data is processed in accordance with Personal Data Protection Law No. 6698 and, where applicable, the GDPR, as described in our Privacy Policy. Payment card details are processed solely by the licensed payment service provider and are never stored on the SELLER’s systems.

Article 11 — Force Majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disasters, fire, epidemics, mobilisation, strikes, cyber attacks, and failures of infrastructure or communications networks. The affected party shall notify the other without delay. If the event lasts longer than thirty (30) days, either party may terminate the Agreement, and amounts paid for work not yet performed are refunded.

Article 12 — Dispute Resolution

This Agreement is governed by Turkish law. In consumer disputes, the District or Provincial Consumer Arbitration Committees and the Consumer Courts at the BUYER’s place of residence or at the place where the transaction took place have jurisdiction, within the monetary limits announced each year by the Turkish Ministry of Trade. For disputes with BUYERs who are not consumers, the courts and enforcement offices of Izmir, Türkiye have jurisdiction.

Article 13 — Entry into Force

This Agreement consists of thirteen articles and enters into force on the date the BUYER approves it electronically and the order is confirmed. A copy is sent to the BUYER’s registered email address and is retained by the SELLER for the period required by law. The parties declare that they have read, understood, and accepted every article.